Help Center

What should I do if I need installation, service or maintenance for my machine?

The fastest way to request service, installation, or claim warranty is through our “Spherey” app. You can download the application from the links below:

After downloading the app, you may either log in using your mobile phone or sign up using the same email address which you used in qavashop.com.

From the side menu, choose the Import function, just enter the email that you used in ekuep.com to purchase the machines and it’ll bring all of your machines into your profile in Spherey.

Business account registration:

Personal account registration:

Select the machine to which you want to request a service or installation and with a few clicks, you'll be able to reserve an appointment at your convenient place and time.

Service Request:

Select the machine to which you want to request a service or installation and with a few clicks, you'll be able to reserve an appointment at your convenient place and time.

If you have a voucher for free installation follow the steps shown here:

Voucher application

You also will be notified with updates of the whole process and can sign off the job only when you are satisfied with the quality of service received.

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