Return & Replacement Policy
If you paid:
- Cash on delivery, our Customer Service will do a bank wire transfer to the person who placed the order within 4 working days.
- If you have received the product, then refunds are processed within 7-14 days after the returned item reaches our warehouse.
- If you haven’t received the product then refunds are processed within 3-5 days depending on your bank..
TERMS AND CONDITIONS FOR RETURN & REPLACEMENT
- The item should be in an UNUSED condition
- It MUST be returned in the box that you received it in
Please contact our Customer Service before returning an item so a return authorization can be created.
RETURN & REPLACEMENT POLICY FOR USED AND OPEN BOX EQUIPMENT
- All “Q-Fulfilled” labeled items undergo our regular Qavashop return policy
- All used marketplace (Non-Q-Fulfilled) items have a 2-day return policy.