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Return & Replacement Policy
You can return or replace new products within 14 days of delivery without additional fees, as long as the product is unused and in its original condition according to the terms outlined below.
Return and Replacement Terms:
- Product sealed in original manufacturer packaging and unopened: Return or replacement is accepted
- Product unused but box opened and/or original packaging removed: Return or replacement is accepted if unused, after deducting 20% of the product value. The original box and all accessories, attachments, and accompanying offers must be returned. Note: This applies to Qava fulfilled
items only. Supplier products are subject to the supplier's policy. - Defective products: If the product does not work due to a manufacturing defect, return and replacement are accepted based on a technical report from the spherey team (authorized maintenance partner), and the original box and all product accessories must be returned. For supplier products, they are evaluated by the supplier's specialized team.
- Coffee beans and ground coffee products cannot be returned, replaced, or canceled once the shipping waybill has been issued. The customer has the right to cancel the order before the shipping waybill is issued by contacting customer service.
The customer must contact us within the allowed return and replacement period, which is 14 days from delivery.
How to Return
If the above-mentioned conditions apply:
- Contact us within 14 days from delivery.
- Get a return waybill from customer service. The product must be delivered within 3 days of issuing the waybill. *Important note: If the product is returned after the specified deadline, the customer will not be eligible for a refund or product return.
- Prepare the product in its original packaging with all accessories
- Send the product with the waybill clearly marked on the outside of the box to the shipping company specified by customer service
Terms and Conditions for Returning and Replacing Used Machines and Open-Box Items
- If the used machine is shipped from Qavashop , the regular Qavashop return and replacement policy applies
This policy complements and does not replace your rights under the Saudi Consumer Protection System. The store reserves the right to refuse any request that proves misuse of the return policy.
