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Shipping and Delivery in Saudi Arabia
We offer delivery to all regions of Saudi Arabia. We will deliver to the main cities, Riyadh, Jeddah, and Dammam within 3-5 working days. As for the rest of the cities, delivery is within 4-7 working days. If you need more details about the delivery time to other cities or remote areas please contact us.
Shipping and Delivery in Kuwait, Bahrain, Oman, UAE
We offer delivery to GCC regions for Qava Fulfilled items only. We will deliver within 10 to 15 working days. If you need more details about the delivery times, please contact us.
Tracking
We will send you a tracking number which you can use to verify the order status online.
Cancelling the order
- If you want to cancel your order please contact the customer service. However, items that have already been processed for shipping will be dealt with as a return. Please visit “Return” page below for more information.
- Qavashop reserve the right to cancel the order if there is a technical issue and inform the customer within one business day from the order's creation date.
Warehouse Pickup
Warehouse pickup is not available at the moment
Prices
- We charge 15 SAR (VAT Inclusive) on all KSA orders
- All KSA orders with a value of 300 SAR or more will be shipped FREE of charge.
- In case of multiple shipments containing items fulfilled by both Qavashop and other merchants, the total cost of shipping will be calculated depending on the number of shipments.
Multiple Shipments
In order to get your orders delivered to you in the fastest way possible, you might receive multiple shipments. Please don't worry, accept the shipment and know your other products are on the way.
In cases of discrepancy with your order
Although we take great care when packing your order, damage, defects or other discrepancies may occasionally occur. To help us claim the discrepancy and speed up the refund process, we need you to take the following steps:
- Sign on the delivery receipt stating delivery
- Please check the item in front of the courier by checking the contents of the package
- If the item has any damage or defect, please contact our customer service immediately within the first 14 days of delivery. Qavashop will not take the responsibility of the damaged or defective item(s) after this period.
- Always take photos / videos of any damage or defect.
- Do not throw away any of the original inner or outer packaging
- Call the customer service directly after discovering the problem. Please have your order number available so that we can assist you as quickly as possible
Consumables:
- If a consumable item was received expired, please contact us immediately so that we can send a replacement.
