Warranty

Customer satisfaction is our primary concern. We understand that quality matters as much as affordability. That is why we have a dedicated support team to assist you throughout the warranty period to ensure your equipment performs at its best.

Warranty Policy

• Warranty period: Qavashop warrants all the equipment for its parts (except consumable parts) and services for the duration of two years, commencing from the date of delivery. For GCC countries (Bahrain, Kuwait, UAE, and Oman), the warranty period is one year starting from the date of delivery.
• Coverage: The warranty covers manufacturer defects, regardless of the good installation and usage as per the product manual specifications. Other damages or misuse will incur charges as specified in the product documentation.
• Service & Maintenance: Customers needing maintenance during the warranty period should contact Qavashop directly. All covered repairs are performed through the official distributor of the brand/item in Saudi Arabia.
• Key Restriction: Warranty will not be valid if the equipment had been serviced by the vendor other than Raqtan/the official distributor of the brand/item in Saudi Arabia or an unauthorized service center.
• Serial Number Requirement: Warranty validity depends on an intact, readable serial number on the equipment. Customers must ensure the serial number on the equipment is not tampered with in any manner.

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